We stand behind the quality of everything we sell. Your satisfaction with our products is of the utmost importance to us. We make every effort to select and sell products constructed of the highest-grade materials made by highly skilled people to exacting standards.
- If there is a problem with your order, contact the Customer Service team at +201026322688 within three (3) days of receipt. You may also contact us via e-mail at customerservice@orientalcorneregypt.com
- If you would like to return an item within 14 days, please send it, in its original condition, to our premises for a store credit with the total purchase price.
- We do not accept any returns or exchanges on custom and special-order rugs. We encourage you to thoroughly examine all items upon receipt. If you have any questions, please call us at +201026322688.
Care and handling instructions:
- Can be vacuumed frequently. High suction settings should not be used on Kilim rugs.
- Professional dry clean is recommended.
- Don't bleach and leave to air dry with no direct sunlight.
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Don't tumble dry.
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Store in a well-ventilated area with
antibacterial tablets (Naphthalene) to avoid the moth.
Product Warranty:
One year for any manufacturing defects.
Delivery:
We deliver all over Egypt at a reasonable fee.
Since our Kilim rugs are all 100% handmade, please expect to receive your rug anytime between 2-3 weeks.
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